This is a specialized technical supervisory position that provides supervision and support to Permit Service Specialists and Building records staff, support to the Building Official and other building staff, acts as a liaison for customers in the building permit process; as well as, assist in the processing and monitoring of building permits and associated items within the Community Development Department.
An incumbent in this classification supervises the permitting operations to ensure superior customer service is delivered while permits are processed in a timely, efficient, and transparent manner. Emphasis of the work involves scheduling and assigning tasks to staff, oversight of daily operations to ensure procedures are followed for processing permits, running reports for both departmental monitoring and outside agencies requirements, and monitor and track performance measures. This position requires the ability to work in a fast-paced environment and use tact and independent judgment to address escalated or unusual situations that require more advanced knowledge of policy and procedure to resolve. The incumbent is also responsible for coordinating information between other divisions and departments throughout the City. Supervision is exercised over Permit Service Specialists and Building Division Records staff through the observation of daily operations, customer service, audits of work performed, conferences with personnel, achievements of stated expectations and goals, and adherence to City and departmental practices and policies. This position is expected to work with minimal supervision and make independent work decisions based on experience and knowledge of departmental operations. Supervisor intervention may be necessary in extreme or unusual situations, difficult technical information requests, policy, or procedural matters. The incumbent will be held responsible for effective, professional, and administrative management of permitting operations by the Building Official. The incumbent’s work is reviewed through observation of operations, personal conferences, achievements of stated expectations and goals, customer service, and adherence to City and departmental practices and policies.